Member FAQs & Assistance

Please read the frequently asked questions below for answers concerning membership, subscriptions and using this site. If you require further assistance please contact us below.

How do I cancel my recurring membership?

Login to your PayPal account at www.paypal.com to cancel the recurring billing agreement - or - if you paid via credit card without a PayPal [contact us here](/content/contact "Contact us"/index.html) and we will manually cancel this for you within 24 hours. To cancel via your PayPal account, once logged please click on the following menu items:

  1. PROFILE
  2. TOOLS
  3. FINANCIAL INFORMATION
  4. MY PRE-APPROVED PAYMENTS

Here you can find the agreement for THE INNOVATOR LAB. Click on it and cancel it instantly.

Can I still access the members-only areas after I cancel?

When you cancel your membership you will no longer be able to access the members-only areas and features. This includes access to all online members content as well as your public profile which will be unpublished. If you decide to join again at a later date, your profile will be republished automatically.

Do you offer refunds for purchases?

No. Because the members area is an online service we do not offer any refunds for purchases.

If I cancel my membership can I join again later?

Of course. When you cancel your membership your user account will still remain active. If you decide to join again simply login (or enter the same email address for your account at checkout) after you add your chosen membership option to the shopping cart.

Can I share my membership with other people?

All premium individual memberships are only to be used by the purchaser of that membership. Please do not share your login details with friends or family.

I don't have a PayPal account, can I just use my credit card to pay?

Definitely. When you checkout with PayPal you have the option to pay via credit card if you don't have a PayPal account. Choose this option at the final PayPal screen and securely enter your card details here. All recurring future payments will automatically be deducted directly from your nominated credit card.

My credit card expired or my recurring payment failed. What happens now?

When your chosen payment method does not process successfully our system will try processing the payment again in exactly 3 days time. In this time please make sure you have funds available either in your PayPal account (login to PayPal to do this) or on your credit card associated with your PayPal account.

Can I access my members-only pages through your app?

Yes. If you prefer to use our app please search for 'THE INNOVATOR LAB' in the Apple or Google Play stores. When you open the app you will be prompted to login. Please use your membership email and password here to access your premium content and profile from within the app.